How can I track my order?
A: Log into MY ACCOUNT to view the status of your order. Track your shipment by using the tracking number provided to you once your item(s) have been shipped. You cannot track your order before it has been shipped.
If you don’t know what your tracking number is or if you’re having difficulty tracking your package, feel free to contact our customer service department for assistance.
Q: How long will it take to receive my order?
A: Ground shipment typically will be delivered within 3-5 business days depending on where you’re located.
Q: How can I cancel my order?
A: If you decide to cancel your order you can contact our customer service department and they will assist you with the cancellation process.
Q: Why was my item/order cancelled?
A: Item(s) becomes unavailable after your order was placed Difficulty in processing your payment information Inability to ship to the address provided If you have questions or would like to place a new order please contact us
How do I place an order?
Step 1. Search or find the product you like according to the category page;
Step 2. Select the product specifications and click on "Buy Now" or "Add To Cart ;
Step 3. Fill in the address information and select the shipping method and payment method, and then click the "Place Order" button.
Step 4. Go to the payment platform to complete the payment.
Q: I can't track my order using the tracking number provided. What can I do?
A: Please contact customer service to confirm the tracking number & shipping information. You can contact us through our live chat or message us by Service@Nadula.com.
You may also contact the shipping carrier to confirm if the order was shipped. Sometimes the carrier can take 1-2 days to update shipping information on their website.
Q: What types of payment do you accept?
A: We accept the following payment methods: VISA, MasterCard, Discover, American Express, PayPal, and Quadpay. Interact: You can pay for your order online. Please note that the cardholder must have access to online banking.
Q: Why did my payment fail?
A: Payment failure could mean the following:
1) Incorrect CVV Security Code
2) Insufficient fund on Card
3) Exceeding CC limits